Talking Water - Tuesday 14 March, 2023

The two measures, Daily DIFOT and Channel Performance, are designed to help you understand how we are performing in delivering your water orders.

Our aim in operating the channels and control system is to provide a consistent level of service, identifying and fixing potential issues before you notice.

More on how we operate the system is available in the Season Operating Plan.

Our targets are:

• daily DIFOT > 98%
• channel performance > 95%
• less than 1% outlet failure
• 
  

Daily DIFOT is daily water Delivered In Full On Time. It is a lag indicator which measures if the volume of water you ordered was the amount delivered on the day.

The ability to achieve this is impacted by:



• the channel system not operating effectively,
• customers having issues on farm and not taking their ordered flow.

Channel Performance is the average percentage of the time supply levels were within ±50mm of their Required Operating Level in each channel section across the footprint.

This is a lead indictor and allows us to manage and fix potential issues before they impact your order and DIFOT. It measures whether we met our actual supply level.

Previously this related to the blue tag on the dethridge wheels many customers were familiar with.

Not Taking Flow - what it means

If you are having on farm issues and not taking your ordered flow, you will receive a call from the team to understand why.

We are committed to deliver on your order, but if you are not taking the ordered 

volume, you will impact the performance of the system potentially causing third party impacts.

High Demand - get your orders in early

Demand for water this autumn is expected to remain high.

Please allow 4 days’ notice to guarantee your order.

Restrictions are possible, more details here.

Resource Distribution - unfinancial

Customers who are unfinancial did not have the announced 6% Resource Distribution applied to their accounts.

If you agree and adhere to a payment arrangement to become financial you will become eligible for the Resource Distribution.

More information here.