Murray Irrigation
Information Communication Technology TraNSFORMATION PROJECT
Modernising Murray Irrigation's IT systems to drive innovation, operational efficiency and productivity, and create value for customers.
Project summary
The primary objective of Murray Irrigation's Information Communication Technology (ICT) Transformation Project is to modernise the company's technological infrastructure to ensure our systems are robust, scalable and capable of
effectively
responding to the evolving needs of the business
and customers.
The new IT system will comprise two main highly efficient and responsive platforms; a Finance and a Customer Relationship Management (CRM) platform aimed at providing enhanced online services, faster response times, and improved user experience for customers.
Project benefits
Key benefits of Murray Irrigation's ICT Transformation Project include:
- Increased efficiency through streamlined business processes, system integration and automation.
- Enhanced customer engagement, whether that be online, on the phone or in person.
- Improved data security.
- The new systems will be scalable, providing room for growth to meet future business and customer needs.
Get involved August 2025 - Customer Portal Development Workshops
We’re inviting active portal users to participate in Customer Portal Development Workshops this August. These sessions will help us:
- Identify pain points in the current system
- Gather feedback on features and improvements
- Shape the future of the customer portal, including:
- Finance management
- Water management
- Information and data
- Interface and usability
- Permanent trade
If you regularly interact with Murray Irrigation and believe we can enhance the existing portal experience or add new services, your input is invaluable. We’re seeking feedback across all areas for improvement.
Workshop locations will be determined based on interest to ensure accessibility.
We welcome a diverse range of participants—across age, gender, farming type, and location—to ensure the new portal meets the needs of our entire customer base.
Register your interest below:
Project phases
The below
videos outline just some of the practical customer benefits that are set to flow from Murray Irrigation's modern new ICT system.
Customer Service Manager, Geoff Mann, provides a summary on how the ICT Transformation project will give customers the ability to easily maintain and update their contact details, ensure they receive relevant and up to date information from Murray Irrigation and access invoices and statements securely from their Customer Portal.
In this video, Murray Irrigation Accountant, Meg Shanbhag, discusses how the company's new IT infrastructure will help improve the layout and functionality of customer statements and invoices.
Customer Engagement Team Leader, Laura Barlow, talks here about how Murray Irrigation's ICT Transformation Project will enhance the usability of the Customer Portal and make online water ordering a more seamless experience for our customers.
Murray Irrigation Customer Service Team Leader, Jayne Crompton, describes some of the improvements the ICT Transformation Project aims to bring to the company's Water Exchange (WEX) platform to make it more user friendly for customers.
