Customer Update - Fee Structure Review 2026

As promised by Chair Phil Snowden in his February Chair Update, Murray Irrigation is pleased to share with customers details of a proposed new fee structure to resolve the challenges associated with inequitable and fixed costs associated with Delivery Entitlements (DEs).
 
Murray Irrigation has undertaken this significant piece of work in response to feedback from customers, who have asked us for greater equity and flexibility in the way they are charged. If approved, the proposed fee structure would be implemented on 1 July 2026, effective for the 2026-27 season onwards.
 
The proposed approach simplifies the company’s fee structure by removing fixed fees associated with DEs, increasing variable water delivery fee based on volume used, and aligning outlet fees to cost recovery. This will reduce fixed costs paid by customers and reduce or maintain average cost for around 80% of customers.
 
To ensure customers understand the proposed fee structure, and how this could impact your business, we have developed a number of information tools and resources, and the company will be hosting webinars and customer meetings between Wednesday 25 March and Friday 10 April. Further details on this can be found below.
 
Following this engagement activity, customers will be invited to indicate their level of support for the proposed new fee structure via an online survey open from 10-17 April. The Board will then make its final decision on whether to proceed with the proposed change or to maintain the current fee structure.
 
Visit our dedicated Fee Structure Review webpage below for all the details.