Customer Portal development - User feedback summary
21 October 2025
In August, Murray Irrigation conducted a customer engagement initiative to gather insights into your experiences using the company’s current customer portal, as well as identify opportunities for improvement.
This work is being undertaken as part of the company's ICT Transformation Project named 'Project Streamline’.
The feedback collected from customers has been carefully reviewed and analysed, resulting in the development of key themes that reflect user needs and expectations.
These themes have been shared with the Project Streamline team and will inform the next phase of project scoping and product development.
A summary of the key themes identified from the survey is provided below. The proposed enhancements will be submitted to the portal developer to assess feasibility and potential integration into the new customer portal.
1.
Mobile Access
Development of a mobile friendly user interface.
2.
Centralised Dashboard
A single landing page showing water entitlements, allocations, usage, trades, and delivery entitlement balances.
3.
Single Login
Unified login process for all portal features.
4.
Online Form Submission
Ability to submit the majority of service request
forms online with confirmation of approvals and progress tracking.
5.
Real-Time Alerts
Notifications for order changes and operational updates.
6.
Invoice and Trade Report Access
Downloadable invoices and trade reports via the portal.
7.
Historical Water Data
Access to historical water usage.
8.
Outlet Nicknames
The ability for users to 'nickname' their outlets for ease of identification.
We would like to thank all customers who took the time to share their thoughts and experiences about the customer portal with us.
Your feedback is invaluable and plays a vital role in shaping the development of the new customer portal.
We are committed to building a customer portal that better meets your needs, and your input is pivotal to helping us get there.
