Murray Irrigation
WaterWell
WaterWell aims to increase the volume of water used with Murray Irrigations footprint and increase customer certainty when business planning through better resource management.
Allocation Advance
An early water allocation distributed to customers.
Sustainability Product
A volume of water offered to eligible Murray Irrigation customers for purchase.
Resource Distribution
All about temporary and permanent water trade and transfers.
Water Users Credit
A volume of water credited to water accounts based on each megalitre delivered on farm through a compliant outlet.
General information
Murray Irrigation develops the annual Resource Management Strategy (RMS) at the beginning of each season.
This strategy outlines how the season’s water will be distributed, in-line with the company’s Resource Management Policy, and determines if and when each WaterWell product will be available to customers.
Details of the
2025/26 Resource Management Strategy
can be found in the company announcement below:
Resource Management Policy Principles
- Meet Operational Requirements
- The Company must manage the licence to meet operational requirements in the current irrigation season and the opening of the following irrigation season.
- Maximise the value of the company’s bulk licence
- Manage the balance of water available on the company’s bulk licence to return the best yield for the Murray Irrigation footprint.
- Break Even Profitability
- Increase water available for all customers within the company’s footprint and meet the budgetary requirements of the company through the commercialisation of a volume of water.
- Provide early allocation to water using customers
- Provide an early allocation announcement to eligible customers
- Provide a benefit to company asset investing customers
- Distribute a volume of water to eligible Delivery Entitlement (DE) holders
Who is eligible for WaterWell products?
Murray Irrigation customers who are currently in financial terms with the company.
When will the products be available?
When the trigger points of each WaterWell product are reached throughout the year.
Murray Irrigation will communicate this information including the dates it will become available.
When applicable, some products may be announced early.
Can water received from WaterWell products be carried over to next season?
Yes.
If a customer has water remaining in their water allocation account at the end of the Financial Year, the usual carryover rules apply.
Allocation Advance
What is the Allocation Advance?
The Allocation Advance is an early allocation distributed to customers.
It is distributed according to customers delivery entitlements and must be included within the maximum annual allocation limit under the Water Sharing Plan (WSP) to allow the product to be available early in the season.
Who is eligible for the Allocation Advance?
Murray Irrigation customers who are currently financial.
How much water can I get through Allocation Advance?
Water is allocated as a percentage of the customer’s total delivery entitlements. This is up to a limit of 110 percent of water entitlements (Class C) held within the same account. The Allocation Advance forms part of your total allocation limit.
If insufficient water entitlements are held, the account will not be eligible for the full Allocation Advance volume due to Water Sharing Plan limits.
Calculator
Allocation Advance Calculator
Calculate the volume of water available as an Allocation Advance based on the inputs you provide.
Table 1 below illustrates four examples, based on an Allocation Advance of 5%.
How can I access the Allocation Advance if I do not hold enough Water Entitlements?
Customers seeking to increase their Allocation Advance (up to the limit of 5% of delivery entitlements) may ‘borrow’ Maximum Annual Allocation (associated with Class C General Security water entitlements) from another customer.
This arrangement requires Murray Irrigation’s consent. Customers seeking consent for this arrangement can do so by submitting a Form 6M, located below.
The deadline to submit a Form 6M to the company is 30 business days after the Allocation Advance is announced.
Form
Form 6M
Water entitlement maximum annual allocation borrowing arrangement application.
How do I access the Allocation Advance when it is announced?
The water will be automatically applied to eligible customers’ water accounts as soon as the trigger point is reached. Customers can access the allocated water as they normally would.
Do I have to pay the Allocation Advance back?
No.
The Allocation Advance is exactly that; an advance on water allocations.
How often will Murray Irrigation release an Allocation Advance?
If available, the Allocation Advance will occur once annually, if NSW DCCEEW water allocation predictions exceed 1% early in the water season.
Please read Murray Irrigation's 2025/26 Resource Management Strategy announcement
(below)
for more details:
Table 1 - Allocation Advance example of 5%
| Customers | WE's | DE's | Maximum annual allocation | Carryover | Allocation Advance volume |
|---|---|---|---|---|---|
| Customer A | 600 | 600 | 660 | 0 | 30 |
| Customer B | 600 | 600 | 660 | 300 | 30 |
| Customer C | 20 | 500 | 22 | 0 | 22 |
| Customer D | 20 | 500 | 22 | 10 | 12 |
Sustainability Product
2025 Sustainability Product
Information specific to the 2025 Sustainability Product offering.
More ways to pay
Information on payment terms and finance options for the 2024 Sustainability Product.
What is the Sustainability Product?
The Sustainability product is a volume of water offered to eligible Murray Irrigation customers for purchase. It is an initiative intended to simultaneously put downward pressure on fees and prices, increase water availability in the region, and strengthen the company’s financial position.
Who is eligible for the Sustainability Product?
Murray Irrigation customers who are currently financial.
How do I access the Sustainability Product?
Eligible customers can access the sustainability product through an Expression of Interest (EOI) once it has been announced; and then ‘opt-in’ through the Customer Portal. This typically happens early in the water season.
How much water can I get through the Sustainability Product?
During the EOI phase, customers nominate the volume they would like.
What if customers apply for more or less than the available volume?
If the offer is oversubscribed, participants will be offered a pro-rata volume based on their delivery entitlements. When a volume of water is offered, it is non-negotiable. Participating customers can either accept or reject the offer.
If customers apply for less than the available volume, surplus available water will remain in Murray Irrigation’s water portfolio for future opportunities.
How is the water applied to my account?
The accepted volume will be applied to the customer’s water allocation account as an uncleared trade. Water can beused on farm as an uncleared trade. If the customer wishes to trade or transfer this water, it must be paid and cleared.
Can water purchased from the product be traded?
Murray Irrigation encourages customers to use the water on farm, but no special restrictions exist to prevent trade or transfer once it is paid and cleared. The usual rules for trade of water allocation apply.
Are there fees associated with accessing water purchased through the Sustainability Product?
The product is offered at a set price per megalitre. Usual fees for trade and usage apply.
What are the payment options?
Murray Irrigation offers eligible customers three payment term options.
- Standard 60 day terms as per the fees and prices policy
- Financed option – 5 months finance due for repayment by 25 January 2026
- Customers can accept a financed option with a payment date due 5 months after the acceptance of the water transactions. Interest is charged at 9.85% from day one post acceptance on the water transaction.
- Financed option – 10 months finance due for repayment by 25 June 2026
- Customers can accept a financed option with a payment date due 10 months after the acceptance of the water transactions. Interest is charged at 9.85% from day one post acceptance on the water transaction.
Can water purchased on finance be traded?
Murray Irrigation encourages customers to use the water on farm, but no special restrictions exist to prevent trade or transfer once it is paid and cleared at the end of your finance term. The usual rules for trade of water allocation apply.
Why is Murray Irrigation offering financing options.
To allow customers flexibility in managing their cash flow and the ability to pay for water after receiving payment for their winter or summer crop harvest.
The financing options also provide a strong return to Murray Irrigation’s investment fund.
How do I apply for the payment options?
During the acceptance phase of the EOI process, customers will be offered the three payment options. Customers can accept any option for payment subject to the terms and conditions.
More ways to pay
Murray Irrigation has introduced delayed payment options to better align with farm income cycles, allowing Sustainability Product customers to manage their cash flow throughout the season.
Simply select from the following payment terms options during acceptance:
60 days interest free
- Standard MIL terms
- Payment due 60 days from acceptance of water transaction
- No interest
5 months @ 9.85% interest
- Payment due 25 January 2026
- Interest charged at 9.85% from day one post acceptance of water transaction
10 months @ 9.85% interest
- Payment due 25 June 2026
- Interest charged at 9.85% from day one post acceptance of water transaction
Download the flyer for more information
Resource Distribution
What is the Resource Distribution?
Resource Distribution is the cumulative water savings realised from the efficient operation of the system. The realised volume is provided back to customers as a percentage of delivery entitlements. This volume is geared at increasing the value of delivery entitlements and promoting productive water use in the footprint.
Who is eligible for the Resource Distribution?
Murray Irrigation customers who are currently financial.
How can I access the Resource Distribution?
Murray Irrigation will credit water allocated to eligible customers accounts when the benefit is announced.
When will the Resource Distribution be released?
Since it is cumulative and progressive, it is typically announced when these savings are realised later in the season.
Please read Murray Irrigation's 2025/26 Resource Management Strategy announcement (below) for more details:
Water Users Credit
What is the Water Users Credit?
The Water Users Credit, formerly the Compliant Meter Credit, is a volume of water credited to water accounts based on each megalitre delivered on farm through a compliant outlet.
Who is eligible for the Water Users Credit?
Murray Irrigation customers with compliant outlets. Water deliveries on behalf of the Department of Planning, Industry and Environment, WaterNSW and the Commonwealth Environmental Water Holder are not eligible for the Water Users Credit.
How can I access the Water Users Credit benefit?
The Water Users Credit is automatically applied to your water allocation account daily, based on imported meter readings.
Why does Murray Irrigation apply this benefit?
Murray Irrigation applies the Water Users Credit to promote and reward productive on farm water use within the footprint.
Please read Murray Irrigation's 2025/26 Resource Management Strategy announcement (below)
for more details:
System Innovation Product
What is the System Innovation Product?
The System Innovation Product (SIP) is any initiative (internal or external) which saves water during operation of the system. The benefit of the identified water savings will be realised by commercialising the volume of water saved with the revenue used to fund any capital works relating to the initiative.
More information
For more information on any of our WaterWell products, contact Customer Experience on 1300 138 265
