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Murray Irrigation will issue a five percent resource distribution to delivery entitlement holders (click here for full details).

 

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Frequently asked questions

Here you’ll find some of our most commonly asked questions and answers

If you can’t find what you’re looking for, call our Customer Support team on 1300 138 265 and they will be happy to assist you further.

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If you notice a fault on-farm or anywhere within Murray Irrigation’s operational area please notify our Customer Support team as soon as possible by calling 1300 138 265.

Our Customer Support team will then lodge the fault and our maintenance team will be notified.

A Water Entitlement is an ongoing entitlement to a share of the water available in your water system. It gives you a right to a share of water in the dams. The water that is actually in the dam in any given year is allocated against your Water Entitlement/s.

The seasonal allocation is the percentage of your water share volume available under current resource conditions, as determined by the resource manager, DPI Water.

Each Water Entitlement is equal to a volume of one (1) megalitre of annual allocation when the announced allocation, relevant to the class of entitlement, is 100 percent.

Example: in a dry year a 25% allocation to your 100 ML water share gives you 25 ML of water available to use or trade. A 100% allocation means that you have your full water share volume available.

A delivery entitlement is an entitlement to have water delivered to land within an irrigation area.

It gives you access to a share of the available capacity in the channel that supplies water to your property.

It provides the security of having water delivered when there is demand for water from other landholders within the network.

For Murray Irrigation Annual Delivery Entitlement holders, this means they own the right to have up to 1.2ML of water delivered (subject to the Entitlements Contract) at the standard water usage fee. Casual usage fees apply in excess of this amount.

General Security Licence holders have the ability to carryover up to 50 percent of their licenced entitlement each year. Carryover is designed to minimise risk for irrigators.

Carryover is limited to 110 percent of a user’s licenced entitlement (including allocation plus carryover) in any given year. This allows users to carryover water each year until their bucket is full (110 percent). Any allocation over 110 percent is socialised amongst water users.

Unused amounts exceeding the 50 percent limit at the end of the water year are forfeited.

All General Security Licence holders operate under the same rules.

Example: An irrigator decides to carryover half of their water to the next year, carrying over 30 percent in total. The next year allocations are 80 percent. In the NSW Murray, this owner will reach their full allocation of 110 percent, also known as their cap.

  • Up to 50 percent of Class C Water Entitlements can be carried over each season
  • Water traded on and off the allocation account does not change your maximum allocation
  • If your water account volume (allocation remaining) exceeds 50 percent of your Water Entitlements at the end of the season, any excess water will be forfeited
  • Customers with more than one landholding account (that are not currently merged) are advised to balance their remaining water allocation over all landholdings to achieve maximum volumes of carryover
  • Having a consolidated account for billing purposes does not balance water between landholdings
  • There is no carryover on Annual Delivery Entitlements
  • Class A and B high security Water Entitlements have no access to carryover

Irrigators can buy and sell water on Murray Irrigation’s Water Exchange.

There are two options to sell Water or Annual Delivery Entitlements on the Water Exchange:

  1. Login to Murray Irrigation’s customer portal and follow the prompts to list water on the Water Exchange.
  2. Alternatively, you can complete a seller registration form and return it via fax, email or in person to our Customer Support team. You can access the seller registration form via the link below.

Seller Registration Form

Irrigators can buy and sell water on Murray Irrigation’s Water Exchange.

There are two options to buy Water or Annual Delivery Entitlements on the Water Exchange:

  1. Login to Murray Irrigation’s customer portal and follow the prompts to buy water on the Water Exchange.
  2. Alternatively, you can complete a buy bid form and return it via fax, email or in person to our Customer Support team. You can access the buy bid form via the link below.

Buy Bid Form

Yes, you’re able to adjust seller listings on the Water Exchange.

You can do this via the customer portal or by completing a alteration of sale price form and returning it via fax, email or in person to our Customer Support team.

You can access the alteration of sale price form via the link below.

Alteration of Sale Price

Depending on the interstate trading zones you might be able transfer water between your river licence and Murray Irrigation holding.

If the trading zones allow this, you’ll need to complete an external annual transfer form (available below) and return it via fax, email or in person to our Customer Support team.

For external transfers you also need to provide a WaterNSW Allocation Assignment form with the buyer details completed (transferring out) or the seller information completed (transferring in).  A link to this form is provided on the 6E form.  The customer is also responsible to pay the WaterNSW transfer fee to WaterNSW.

External Annual Transfer