Customer Portal Upgrade
Why
have we
upgraded?
The upgrade provides a modern, automated and secure interface for customers water allocation accounts and water related activities.
Customer feedback and information gathered from focus group meetings was crucial in its development and was used extensively throughout the platform’s upgrade.
The Customer Portal is now
seamlessly integrated with our modern systems.
What is different?
The Water Delivery and ICT departments have created a new and improved Customer Portal, incorporating their expertise and customer feedback at focus groups held in February this year.
The Portal’s look and feel
• Homepage provides an overview of your current account status and activities
• Increased password complexity to improve security, reflecting the importance and sensitivity of your water allocation account.
Financial account information is now available
• View your financial account balance and any outstanding invoices
• Pay quarterly invoices online
• Access previous invoices.
What is different?
The main changes include:
-
The WEX now provides
• The ability to purchase your required volume in one transaction
• The ability to choose to either purchase at the market price or set your price point
• View the top five buy and sell prices on the market from your WEX trading screen
• The ability to manage your buy bids online through the portal
• A detailed quote prior to acceptance of the buy or sell
• Automatic online WEX invoice generation and online payment facilities
• New fee structure for WEX transactions (available here)
• Weekly seller payments made on a Wednesday The ability to transfer parts of a megalitre e.g. 0.3ML
• View your account balances on one screen.
Are there any immediate actions that I need to take?
You need to reset your password initially. Click here to be taken straight to the password change site.
Keep in mind that this will change your Water Ordering password as well as your Customer Portal password.
Are there user guides for the new portal or Water Exchange?
We have created a simplified user guide for the new WEX.
WEX User Guide – click here.
Who do I speak to if I am having any problems with the new Customer Portal?
For more information, contact Customer Support.
T. 1300 138 265
E. customersupport@murrayirrigation.com.au
Are there any immediate actions that I need to take?
Are there user guides for the new portal or Water Exchange?
Who do I speak to if I am having any problems with the new Customer Portal?
You need to reset your password. Your new password will be between 8 and 17 characters, including a capital letter and a number or symbol.
Click here to be taken straight to the password change site.
Your new password will provide you with access to all activities.
We have created a simplified user guide for the new WEX.
WEX User Guide – click here.
For more information, contact Customer Support.